Privacy Policy

1. Introduction

GalaxsUS ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services (collectively, the "Platform"). By using the Platform, you consent to the data practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

• Account Information: name, email address, phone number, username, password, and profile details you provide during registration.
• Verification Data: identity documents, qualifications, certifications, and other information you submit for verification (for Professionals).
• Service Information: details about the services you offer or seek, including category, description, availability, and location.
• Communications: messages, reviews, and other content you exchange with other users or with us.
• Usage Data: information about how you interact with the Platform, including IP address, device type, browser version, pages visited, and time spent.
• Location Data: general location derived from your IP address or precise location if you grant permission.

3. How We Use Information

We use your information for the following purposes:

• To create and manage your account
• To facilitate matching between Seekers and Professionals
• To verify user identities and qualifications
• To communicate with you about your account, service inquiries, and updates
• To provide customer support
• To improve, personalise, and optimise the Platform
• To detect and prevent fraud, abuse, and security incidents
• To comply with legal obligations
• To send you marketing communications (with your consent where required)

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• With other users: your profile information, ratings, and reviews are visible to other users of the Platform. Professionals will see your name and contact details only after you have engaged with them.
• With service providers: third-party vendors who help us operate the Platform, verify identities, send emails, and provide analytics. These providers are contractually obligated to protect your data.
• For legal reasons: if required by law, court order, or governmental request, or to protect the rights, property, or safety of GalaxsUS, our users, or others.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With your consent: we may share information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete your personal information within a reasonable time, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Rectification: request that we correct inaccurate or incomplete information.
• Erasure: request that we delete your personal information, subject to legal limitations.
• Restriction: request that we restrict processing of your data.
• Portability: request a machine-readable copy of your data to transfer to another service.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes required by applicable law.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against accidental, unlawful, or unauthorised destruction, loss, alteration, access, disclosure, or use. These measures include encryption, access controls, firewalls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and personalise content. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Essential cookies are necessary for the Platform to function, while analytics and marketing cookies require your consent. For more details, please see our Cookie Notice available on the Platform.

9. Third-Party Services

The Platform may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you access.

10. Children's Privacy

The Platform is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Platform or by email. The "Last Updated" date at the top of this page will be revised. Continued use of the Platform after changes take effect constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: